Refunds and Returns Policy
Thank you for your interest in Learn English with Rach's products and services!
We understand that sometimes things don't go as planned. This policy outlines the circumstances under which you may request a refund for a product or service purchased from our online store. We encourage you to carefully review the product description and photos before making a purchase.
Eligible Refunds for Physical Products
You may be eligible for a full or partial refund in the following situations:
Defective or Damaged Product: If you receive a physical product that is defective or damaged we will send you a new product or offer you a full refund.
Incorrect Product: If you receive a product that is different from what you ordered, we will provide you with the correct product or offer you a full refund.
Change of mind: If you receive a product but decide you no longer want it, you can return it within 14 days of receiving the product for a full refund. The product must be unused and in the same condition as when you received it. Please note that in this case, you will have to pay for the shipping costs to return it.
Eligible Refunds for Digital Products
You may be eligible for a full or partial refund in the following situations:
Technical Issues: If you encounter a technical issue that prevents you from accessing or using the product as intended, we will do our best to resolve the issue. If the issue cannot be resolved, we will offer you a full refund.
Incorrect Product: If you receive a product that is different from what you ordered, we will provide you with the correct product or offer you a full refund.
EU Consumer Rights (if applicable): If you are a consumer in the European Union, you may have the right to a refund within 14 days of purchase, even if you have downloaded the product. Please note that this is an exception to our general policy and may not apply to all situations.
Digital Products Not Eligible for Refunds
We will not be able to offer refunds for the following:
Change of mind: Due to the nature of digital products, if you decide you no longer want the product, we cannot offer a refund.
Online Tutoring Service Refunds
Full Refunds: Students are eligible for a full refund if they cancel their tutoring plan within 7 days of the initial payment, provided no sessions have been conducted.
Pro-Rated Refunds: If a student wishes to cancel after sessions have commenced but within the first half of their chosen study plan, a pro-rated refund will be issued for the unused sessions.
No Refunds: No refunds will be provided if the cancellation occurs after more than half of the study plan sessions have been conducted.
How to Request a Refund
To request a refund, please contact us using the contact page on this website or send an email to rach@learnenglishwithrach.com. You will need to provide your order number OR tutoring plan details and a brief explanation of why you are requesting a refund. If your return is approved, you will receive instructions on where to send the item. The customer is responsible for return shipping costs unless the item is faulty or incorrect.
If you would like to exchange a defective or damaged item for the same product, let us know. Exchanges are only possible if the item is still in stock.
Processing Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that original shipping fees are non-refundable unless the product was faulty or incorrect.
Contact Us
If you have any questions about this Refunds and Returns Policy, please contact us at rach@learnenglishwithrach.com.
Please Note
We reserve the right to modify this Return and Refund Policy at any time without prior notice. We recommend that you review this policy periodically for any changes. By purchasing a digital product from Learn English with Rach, you agree to the terms of this Return and Refund Policy.