Privacy Policy
Effective Date: 24/04/2024
Learn English with Rach respects the privacy of our users. This Privacy Policy describes the types of information we collect from and about you when you visit our website learnenglishwithrach.com, use our services, and the ways we use that information.
This Privacy Policy is compliant with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect several different types of information for various purposes to improve our services to you.
Personal Information
We may collect personal information from you, such as:
Name
Email address
Demographic information (e.g. country, language)
Payment information (if you purchase a product)
Address (if you purchase a physical product)
We collect this information when you:
Sign up to our email list
Download a free resource
Make a purchase
Make a booking
Contact us for support
Non-Personal Information
We also collect non-personal information that does not directly identify you, such as:
Browser type and device information
Operating system
IP address
Referring/exit pages
Location information (approximate)
Usage data (e.g., pages viewed, time spent on the website)
Session information (track how visitors interact with the site, but not who they are)
We collect this information through:
Cookies and similar technologies
Server logs
Third-party analytics tools
Use of Information
We use the information we collect for various purposes, including:
To provide and improve our services
To personalise your experience on our website
To send you marketing and promotional communications (with your consent)
To process your payment transactions
To respond to your inquiries and requests
To analyse how you use our website
To improve the security of our website
We may combine anonymised information from user activity to create general statistics. This data, which does not identify individual users, allows us and our partners to improve the services we offer.
To comply with any applicable laws and regulations.
Sharing of Information
We utilise a third-party platform to host our website and online store. This platform provider, Wix.com, stores your data on secure servers protected by firewalls.
For secure payment processing, we rely on a reputable payment gateway service that adheres to industry security standards. This ensures the safe handling of your credit card information during transactions. We specifically use Stripe for payment processing on our website. We take data security seriously. The payment gateway service we use adheres to the PCI Data Security Standard (PCI-DSS). This industry-wide standard is established by major credit card companies to ensure the secure handling of credit card information.
We may share your information with third-party service providers who help us operate our business and provide our services. These service providers are contractually obligated to keep your information confidential and secure. One of such third-party service providers is Flodesk.com, which we use for our email list. Flodesk uses secure industry-standard practices to store your information.
We may also disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to conform to applicable laws or legal processes served on us, or to protect and defend the rights or property of us or our users.
How Do We Communicate With You?
We may contact you to notify you regarding your purchase, to respond to an enquiry, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws and any agreement we may have with you. For these purposes we may contact your via email.
Your Choices
You have choices regarding your information:
You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any such email.
You can adjust your browser settings to refuse all or some cookies, or to alert you when a cookie is being placed on your device. However, some parts of our website may not function properly if you refuse cookies.
If you don’t want us to process your data anymore, please contact us at rach@learnenglishwithrach.com.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security
We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: rach@learnenglishwithrach.com or through the contact page on this website.
If you would like to access, correct, amend or delete any personal information we have about you, please contact us at rach@learnenglishwithrach.com.